Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
SKINFIX PTY LTD may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to SKINFIX PTY LTD


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of SKINFIX PTY LTD. The collective work includes works that are licensed to SKINFIX PTY LTD. Copyright 2012, SKINFIX PTY LTD ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with SKINFIX PTY LTD or purchasing SKINFIX PTY LTD products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with SKINFIX PTY LTD or to purchase SKINFIX PTY LTD products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by SKINFIX PTY LTD. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Typographical Errors

In the event that a SKINFIX PTY LTD product is mistakenly listed at an incorrect price, SKINFIX PTY LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. SKINFIX PTY LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SKINFIX PTY LTD shall issue a credit to your credit card account in the amount of the incorrect price

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a SKINFIX PTY LTD or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Limitation of Liability

SKINFIX PTY LTD shall not be liable for any special or consequential damage resulted by misuse or improper use of products sold through any of Skinfix Pty Ltd distribution channels, or otherwise. The information provided on all our products is intended to serve as a supplement to your knowledge. Before using any product sold on our website for the treatment or preventative treatment of any condition, we recommend you seek advice from a health care professional.

Allergies and Iritations

PLEASE NOTE AS WITH ANY PRODUCT, discontinue use if irritation develops. We test our products on happy and eager humans only – never animals – and we use pure and natural ingredients. Occasionally though, someone will notice a minor reaction to a new product. A short lived stinging may occur when applied on broken skin, due to the strength of the pure ingredients. This should not cause alarm. If it becomes painful or causes irritation, rinse with water and discontinue use immediately. While all products sold on our site are natural, we do not make any claims about allergic reactions to products. If in doubt, please seek medical advice. Many safe products can cause allergic reactions in those with sensitivities . Some individuals can be allergic to even the most natural ingredients. All ingredients for our skincare products are listed under the Ingredients tab. When using natural ingredients, please use with caution. Use SKINFIX products only as directed. If symptoms persist consult your healthcare professional. If you experience an adverse skin reaction, you should discontinue use of the product.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by SKINFIX PTY LTD without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Shipping Policy

Within Australia – We are using Australia Post services. The postage fees are based on weight/order. All Other Countries – International orders will be shipped via regular mail, 6 – 14 business days anywhere in the world. Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country’s policies. Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. SKINFIX PTY LTD will not knowingly ship any products to any countries that may require any type of license. SKINFIX PTY LTD will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. SKINFIX PTY LTD will not be held liable for any customs duties or taxes that arise from your local customs office. SKINFIX PTY LTD will also not be held responsible for any additional fee the local carrier in your country may charge. Our international postage prices reflect the base postage charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to post your order to your country. If you are unsure of your country’s import policies, please check with them before ordering. Any other enquiries regarding buying-importing in large quantities for distributions within your country should be addressed to sales@skinfix.com.au .

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges). Exchange / Returns / Refund Policy If our product is not what you anticipated, please contact us via email at customerservice@skinfixshop.com.au within 30 days of purchase. Send back to us the unused portion in the original container and we will refund you the amount you purchased for. Skinfix Pty Ltd does not offer refund for the costs involving P&H of the purchased product or of the return product(s). For any product exchange please contact our customer service at customerservice@skinfixshop.com.au. Please select carefully when you purchase.

Payment Options

On-line orders may be paid by credit card only and we accept the following credit cards: VISA and MasterCard. Pay Pal and Paymate are listing the countries were credit card form of payment is accepted. Other credit cards may be available. Check Pay Pal and Paymate payment policies in your own country. Off-line payments for Australia are listed within the payment form. For other countries offline payments availability, please check with us, sending an email with your query to sales@skinfixshop.com.au before attempting to do any financial transaction.

Participation Disclaimer

SKINFIX PTY LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, SKINFIX PTY LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, SKINFIX PTY LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to SKINFIX PTY LTD in its sole discretion.

Privacy Policy

The Privacy Amendment (Private Sector) Act 2000 contains ten (10) National Privacy Principles (NPPs) that aim to ensure that organizations that hold information about people handle that information responsibly. In Australia, Skinfix Pty Ltd is bound by these principles for the handling of your personal information. Regarding other countries our policies are as follow: We will only collect information that is necessary for processing a consumers purchase. We will only use and disclose personal information for the primary purpose of delivery the purchased goods to the consumer. We will not use or disclose personal information for a secondary purpose without consent. We may disclose personal information where under a legal duty to do so. We will take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure. We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the intended purpose, except to fulfill legal obligations. We may contract out particular services from time to time. For example, delivery of purchased goods. It is our intention to require contractors to comply with our policy in all respects. On request by you, we will take reasonable steps to advise you, generally, what sort of personal information we hold, for what purpose, and how we collect, hold, use and disclose that information. We do not collect personal identification information for Government purposes. Wherever it is lawful and practicable, you have the option of not identifying yourself. All data regarding your orders or email correspondence will be responsibly handled, guarded or destroyed. Indemnification You agree to indemnify, defend, and hold harmless SKINFIX PTY LTD, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, SKINFIX PTY LTD may link to sites operated by third parties. However, even if the third party is affiliated with SKINFIX PTY LTD, SKINFIX PTY LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of SKINFIX PTY LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, SKINFIX PTY LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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